Follow the below add directions to make calls to your patients for consultation;


Tele Doctor

  • Click on the Tele Doctor option from the left side menu.
  • Click on any patient from the contact list to make a call.
  • Once a call is made the below-added options will be available for the caller before connecting;
    • Mute/UnMute - This option will allow users to disable/enable the microphone
    • Hang Up - This option will allow users to cancel the call made
    • Turn Off/On-Camera - This option will allow users to disable/enable the camera.
  • Once a call is made the below-added options will be available for the receiver before connecting;
    • Mute / UnMute - This option will allow patients to disable/enable the microphone
    • Hang Up - This option will allow patients to deny the incoming call.
    • Accept - This option will allow patients to answer the incoming call.
    • Turn Off/On-Camera - This option will allow patients to disable/enable the camera.
  • The following options will be available for a user during an active call;
    • Mute/UnMute - This option will allow users to disable/enable the microphone
    • Hang Up- This option will allow users to complete/ disconnect the current call.
    • Turn Off/On-Camera - This option will allow users to disable/enable the camera.
    • Video call Timer - The real-time duration of the call will be visible here.
    • More - Click on the ellipsis icon to access more options
      • Patient History - Click here to navigate to the List EHR in a New Tab.
      • New EHR - Click here to navigate to the New EHR in a New Tab.
      • Picture in Picture - Click here to Minimize and Maximize the Video.
      • Toggle Screen - Click here to switch between the full screen and Normal Screen Mode.
      • Settings - Click here to modify/update the call settings
        • Microphone - Click on the dropdown to select the preferred microphone for the call.
        • Speaker - Click on the dropdown to select the preferred speaker for the call.
        • Camera Option - Click on the dropdown to select the preferred camera for the call.
        • Mic - You can record and play for 10 seconds to test the microphone.
        • Test - You can test the Speaker here.
      • Help - Navigate to the help page for further assistance on how to use our application.
      • Report an Issue - Navigate to the Contact Us page to report any issue.
    • The following options will be available for a patient during an active call;
      • Picture in Picture - Click here to Minimize and Maximize the Video.
      • Toggle Screen - Click here to switch between the full screen and Normal Screen Mode.
      • Settings - Click here to modify/update the call settings
        • Microphone - Click on the dropdown to select the preferred microphone for the call.
        • Speaker - Click on the dropdown to select the preferred speaker for the call.
        • Camera Option - Click on the dropdown to select the preferred camera for the call.
        • Mic - You can record and play for 10 seconds to test the microphone.
        • Test - You can test the Speaker here.
      • Help - Navigate to the help page for further assistance on how to use our application.
      • Report an Issue - Navigate to the Contact Us page to report any issue.
Note:
  • The patients will only be able to receive calls but cannot make calls.
  • A stable internet connection is required for an uninterrupted quality call.
  • The recommended browsers and devices are Google Chrome, Mozilla Firefox, Safari, Chromium. Currently not supported for mobile devices.
  • The patients without an email will also be displayed here.